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Q   I have forgotten my password, how can I get a reminder?

A   On our Home Page of our web site, there is a link to Sign in and Forgotten Password Link. Enter your email address or username and an automatically generated email will be sent to you. We have no way of accessing your password details. 

Q   I have an account but no login for the website. How do I get a login? 

A   Your local branch or Account Manager will be your first point of contact regarding this. 

Q   I don’t have an Account, can I still order online?

A   Unfortunately not. You will need to have an account to make online orders. Should you prefer to open an Account you can download an Account Application form.

Q   How do I know if you have received my order?

A   Once you have placed your order it will show in your Web Order History. This can be accessed by clicking on Account and going to the Web Order History icon. Also, once we have received your order you will receive an Order Confirmation and then a few minutes later, a consignment email. You will either receive just one consignment email if all products are in stock or you will receive an additional email that shows the products which are on back order.

Q   I’ve received a Consignment Back Order Email, when will I receive my order?

A   We will be notified of what products we need to source through this email and we will aim to get these products to you as soon as possible. Please note that supplier lead times may vary.

Q   I would like a delivery status update, what options have I got?

A   You will be able to track your order via the website. Simply log into your account, click on ‘Account’. Look for ‘Invoices Credit notes and POD’s’ option on the left hand side of the page. Click to enter the page. Click ‘Search Invoices’ to show all invoices to date, or use the date parameters to narrow your search. Once the correct invoice is located and shown in the results table towards the bottom of the page, click the ‘Carrier’ link along the table under the POD column. Here, you will see the status of the delivery and additional details. Alternatively you can call our customer services department on 0116 253 8688 or email us on sales@guardsmanltd.co.uk

Q   I need to cancel my order, who should I contact?

A   To cancel your order, please Contact us as soon as possible and we will be happy to help you with this.

Q   Can I recycle my Alkaline batteries purchased through Guardsman Ltd?

A   Yes - You can return all used Alkaline batteries to our head office store at 671 London Road, Isleworth, Middlesex, TW7 4EX. Alternatively, please use the following link to organise a battery collection - https://www.recycle-more.co.uk.

If you have any further questions, please contact us.